Return and Refund Policy

Thank you for choosing Veloce Hotels TM. for your stay. We strive to provide you with a comfortable and enjoyable experience.  This Return and Refund Policy outlines the terms and conditions regarding cancellations, refunds, and modifications to your reservation.  Please read it carefully before making a booking.

1. Reservation Cancellations:

• Direct Bookings (via our website or phone): 
  • Cancellations made 4 days or more prior to your scheduled arrival date will receive a full refund, less a 15% processing fee.
  • Cancellations made between Booking Date and 5 days prior to your scheduled arrival date will result in a [Percentage]% cancellation fee of the total reservation amount.
  • Cancellations made less than [Number] days prior to your scheduled arrival date, or no-shows, will be charged the full amount of the reservation.
• Bookings made through Third-Party Websites (e.g., Expedia, Booking.com):  Cancellation policies for reservations made through third-party websites are subject to the terms and conditions of that specific booking platform. Please refer to the confirmation email or your account on the third-party website for their specific cancellation policy.  We are not responsible for refunds processed through third-party booking sites.

2. Modifications to Reservations:

• Modifications to your reservation, such as changes in dates, room type, or number of guests, are subject to availability and may result in a rate adjustment.  Please contact us as soon as possible to discuss any desired modifications. We will do our best to accommodate your request.
• If a modification is made that reduces the value of the original booking, no refund will be issued for the difference.

3. Refunds:

• Refunds will be processed within [Number] business days of the cancellation date, provided the cancellation meets the terms outlined in this policy.
• Refunds will be credited to the original payment method used for the booking.
• Please note that processing times may vary depending on your bank or credit card company.

4. Early Check-Out:

• No refunds will be issued for early check-out unless due to a documented and verifiable emergency situation (e.g., natural disaster, medical emergency). In such cases, refunds will be considered on a case-by-case basis.

5. No-Shows:

• Guests who fail to arrive for their reservation without prior notification will be considered a no-show and will be charged the full amount of the reservation.  No refunds will be issued.

6. Exceptions:

• In certain exceptional circumstances, such as documented medical emergencies or natural disasters that prevent travel, we may consider waiving cancellation fees.  Requests for exceptions must be submitted in writing with supporting documentation.  These requests will be reviewed on a case-by-case basis.

7. Contact Information:

For all cancellation, modification, or refund requests, please contact us directly:

• Phone: [Phone Number]
• Email: [Email Address]

8. Policy Changes:

[Hotel Name] reserves the right to modify this Return and Refund Policy at any time without prior notice.  Any changes will be posted on 1  this page.